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Refund Policy

1. No Refund Policy

All payments made towards a course are non-refundable. This includes the registration fee, range day fee, and any other associated costs. Once payment issubmitted, it is final. This policy is strictly enforced, regardless of the reason for cancellation or non-attendance.

 

2. Rescheduling Policy

  • If you are unable to attend your scheduled Range Day, you may request to reschedule no less than 48 hours prior to your booked range date.

  • A $35 rescheduling fee may apply.

  • •Rescheduling requests made less than 48 hours before your scheduled range day will not be accepted, and your registration will be forfeited without refund.

  • Please note that rescheduling is subject to availability and is not guaranteed.

  • Courses operate on a first come, first served basis, and seats are limited.

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3. Cancellations & No-Shows

  • Failure to attend your scheduled Range Day without prior communication and payment of the rescheduling fee will be considered a no-show. No-shows will forfeit their seat and payment, with no option for rescheduling or refund.

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4. Limited Class Sizes

  • Our classes are capped to maintain a high standard of instruction and safety.

  • When you register, a seat is reserved for you, and resources are allocated accordingly. Late cancellations, no-shows, and short-notice reschedules not only disrupt planning but also prevent other students from attending. Please be respectful of this policy and plan accordingly.

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5. Emergencies

  • We understand that emergencies happen. If you experience a genuine emergency, please contact us as soon as possible. While we are not obligated to make exceptions, we may do so on a case-by-case basis at our sole discretion, with documentation required.

  • All students must follow safety rules and instructor guidelines during the course.

 

6. No-Show Policy:

  • Students who do not attend their scheduled range day and fail to provide notice within the required timeframe will forfeit their payment and fail the course and will have to pay the course fee again.

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1. Overview

 

Thank you for shopping with CRW Consulting, LLC, operating as CRW Training Group  (“we,” “our,” “us”).

We strive to deliver quality products that represent our mission and brand.

 

This Refund & Return Policy applies only to physical goods and merchandise (such as apparel, patches, coffee, and accessories) purchased through our website [www.crw-trg.com].

Training courses, class deposits, and digital products are non-refundable and governed separately by our Terms & Conditions.

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2. Eligibility for Returns

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We accept returns or exchanges only for items that meet the following criteria:

 

  • The product is unused, unwashed, and in original condition

  • The product is returned in its original packaging (if applicable)

  • The return request is made within 14 days of delivery

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To initiate a return, you must contact us first at info@crw-trg.com with your order number, reason for return, and supporting photos (if applicable).

Returns sent without prior approval may not be accepted.

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3. Non-Returnable / Non-Refundable Items

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The following items are final sale and cannot be returned or refunded:

 

  • Training course deposits, class registrations, or event tickets

  • Gift cards or promotional items

  • Clearance, custom, or limited-edition products

  • Used or worn apparel (including washed or soiled clothing)

  • Coffee or other perishable goods

  • Stickers, patches, and decals (unless damaged on arrival)

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4. Damaged or Defective Items

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If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

 

  • Your order number

  • Description of the issue

  • Clear photos of the damaged or incorrect item

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Once verified, we will offer one of the following options at our discretion:

 

  • A replacement of the same item

  • A store credit for the item’s value

  • A refund to your original payment method

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We may ask that the defective item be returned before issuing a replacement or refund.

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5. Refund Process

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If your return is approved:

 

  1. You’ll receive an email confirmation with return instructions.

  2. Once the item is received and inspected, we will notify you of approval or rejection.

  3. Approved refunds will be processed within 5–10 business days and issued to the original payment method used at checkout.

 

Please note: Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

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6. Return Shipping

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Unless the return is due to our error (e.g., incorrect or defective item), the customer is responsible for all return shipping costs.

We recommend using a trackable shipping method with delivery confirmation, as we are not responsible for lost or delayed return shipments.

 

Return shipping addresses will be provided upon approval of your return request.

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7. Exchanges

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Exchanges are only available for the same product in a different size or color, subject to inventory availability.

If the item you want to exchange is out of stock, we will issue a store credit or refund instead.

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8. Order Cancellations

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Orders can only be canceled within 12 hours of purchase, provided the item has not yet shipped.

Once an order has been processed or shipped, it cannot be canceled.

If you refuse delivery or fail to collect the package, return shipping and handling fees may be deducted from your refund.

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9. Sale & Promotional Items

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Items purchased during sales, clearance events, or promotional offers are considered final sale and are not eligible for refunds or exchanges, except in cases of damage or defect.

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10. Lost or Stolen Packages

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We are not responsible for lost, stolen, or misdelivered packages once they are marked as “Delivered” by the carrier.

If this occurs, please contact the carrier directly to file a claim. We will assist when possible but cannot guarantee replacements or refunds for these cases.

 

 

 

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